How to pack a product when sending it to the Service Center

Support Overview / How To / How to pack a product when sending it to the Service Center

We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.

Don’t have the original packaging?

Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.

Never use bubble-wrap only.
Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
Air-bubble isolation and foam beans is advisable only for very light-weight items.
Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.

For all larger items such as sound bars, subwoofers and PartyBoxes

In addition to above instructions:

Use either panels of foam rubber or strong cardboard plates, or other sturdy materials that keep the device completely still inside the box, even if the box is shaken with considerable force.
Keep in mind to still have 10cm or more of packing materials between device and box walls.

This way, your device should reach its destination undamaged.

Applies to:

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Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)