How To

Check out this JBL In-Ear Fit Guide video, or read the below article.

In-Ear Fit Guide

A proper fit is the most important thing when using in-ear headphones (wired, wireless, TWS). Without a solid, tight fit the headphones will sound thin (lacking bass), not very loud, and will do a poor job of blocking out unwanted sounds.

In-ears, unlike an earbud design, are meant to be pushed into your ear canal, creating a tight seal. If this seal is not accomplished, you will not experience good results.

 

1. Typically speaking, the medium sized ear tip is already installed on your in-ear headphones. If it feels tight or loose, try the other sizes.
2. As you try each ear tip, rotate forward and/or back until you create a tight seal as seen here.
   NOTE: The image shows a stick style in-ear, but this applies to any in-ear design.
3. As you are twisting and pushing you will hear the sound quality changing. When you accomplish a tight seal, you’ll hear it. You will have more bass than in any other position, and the leakage from outside noise will be minimized before ever turning on Noise Cancelling (if your headphones have Noise Cancelling).
4. If you have one of our headphones that uses the JBL Headphones App, check in the app to see if there is a “Check My Best Fit” banner. This feature will walk you through getting the best fit and will let you know when you’ve accomplished it.

 

While this may seem a bit daunting, after doing this a few times, inserting the in-ear headphones into your ears and getting a good fit will become second nature and will take a second or two each time, not minutes. But it is definitely worth spending the few moments the first time around, in order to get the most out of your in-ears.

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

Three things to know about Bluetooth (BT)… 
   

1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 
   
   If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
2. Go into BT settings on your phone.  Search or scan for available devices.
3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
4. Two things have just occurred:
   • Your phone and speaker are now paired.
   • Your phone and speaker are now connected so that you can listen to music.

 

• Some phones may not work like this.
• Someone else may have connected to the speaker.
• Perhaps you connected to a different speaker while outside of your home.

• Go into Bluetooth settings on your phone and make sure BT is on.
• Select your speaker to re-connect and play music.

• Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
• Then follow the steps above to manually re-connect your phone to the speaker.

Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.

These units do not offer multi-voltage power supplies. However, you can use a domestic 110 volt component overseas with the addition of a step-down transformer, available at most electronics stores.

You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.

We do not ship internationally.

 We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.

Don’t have the original packaging?

Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.
 

• Never use bubble-wrap only.
• Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
   Air-bubble isolation and foam beans is advisable only for very light-weight items.
• Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.

 

This article mostly pertains to car audio but can also be used when setting the crossover for a home theater system.

When setting up full-range speakers (2-way, 3-way, etc.), it is not necessary to use a HPF.  If a speaker’s frequency response is 40Hz-20kHz, this means that it naturally rolls off at 40Hz on the low end, and 20kHz on the high end.  So even if it is asked to reproduce 30Hz, it won’t, and all is good.

However, why make the speaker try to reproduce frequencies it can’t, or make the amp work any harder than it needs to.  For this reason, it is good practice to set your HPF at the lowest frequency listed in the speaker’s frequency response. So, if the speaker’s frequency response is 35Hz-20kHz you would set it to 35Hz.

Of course, there is no harm in setting it higher than 35Hz, if you’d like, or if you have a subwoofer handling the lower frequencies.  Another reason you might set it higher, if you have a car system with 4” speakers in the rear door, but 6x9’s in the front door.  You can let the 6x9’s handle all of the low frequencies while the 4” speakers take everything above 100Hz (for example), even though the speaker's frequency response may go down to 55Hz.

There are two other methods for setting the HPF on your speaker.
 

1. If your speaker plays fine without using the HPF:  Begin playing music and slowly turn up the HPF until you notice that the bass response is diminishing, then slightly turn it back until you get full response again.  This now guarantees that you have filtered out the bass that the speaker cannot reproduce without sacrificing any low frequency reproduction of the speaker.
2. If your speaker is popping or crackling on really deep bass notes:  This may be due to installation location, or simply pushing too much bass to the speaker.  In this case, turn up the HPF until the popping stops.  This is not something that is normally suggested, but if you have a full system up and running and are happy with the results except for some popping in particularly small speakers, adjusting the HPF up a little may help.

1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.

Infinity Warranty Information

The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

 

Warranty Period: Home Audio, Portables

One year (except non-powered speakers, which are covered for five years)

 

Warranty Period: Car Audio, Marine, Powersports

One year

The following Car Audio premier product lines come with a three year warranty:
Kappa
Kappa Perfect (except Harley Davidson model(s): One year)
Perfect
Beta

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the Infinity warranty?

Unless a different warranty period is stated in the Warranty Card provided with your Infinity product, Infinity warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from an Infinity authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Infinity product for specific details including what is not covered along with other terms and conditions.

 

During the warranty period, the product or components will be repaired or replaced at Infinity’s option, without charge for either parts or labor. Alternatively, Infinity may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.

 

Any warranty service or replacement that is performed will not extend the original warranty period.

 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
• Damage to, or deterioration of, any accessory or decorative surface
• Damage resulting from failure to follow instructions contained in the owner’s manual.
• Damage resulting from the performance of repairs by someone other than an authorized Infinity service center
• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:

 

1. Have your purchase receipt or order confirmation handy
2. Please visit our support section to fill out the warranty exchange form.

 

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.infinityspeakers.com/returns.html

In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.

California 

Connecticut 

Florida 

Georgia 

Kentucky 

Michigan 

Missouri 

New Jersey 

New York 

North Carolina 

Pennsylvania 

South Carolina 

South Dakota 

Tennessee 

Washington 

West Virginia 

Wisconsin

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.infinityspeakers.com/shipping.html

If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 

What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.com

Vehicles that have an Active Noise Cancelling system are prone to encounter sound issues when an after-market subwoofer is installed. The sound issue can be described as a hum or low-frequency tone. To understand why this is happening it's important to understand how the ANC system in a vehicle works.

 

The ANC system's main job is to pick up on any internal/external low-frequency sound, such as engine/road noises, and block them out. The signal is sent to its ANC processor to produce a reverse phase audio signal and is sent back to the speaker system. The inverted phase signal will cancel out the internal/external low-frequency sound, blocking out any unwanted noise.

 

When you add an aftermarket subwoofer into the mix the ANC system hears the subwoofer output as being part of the engine/road noise. The ANC system believes the low-frequencies being emitted by the subwoofer are part of the unwanted noise and this leads to the ANC system producing an out-of-phase low-frequency signal to block the sub's output.

 

To identify if your vehicle has an ANC system you can do one of two things.

 

1. Look up your vehicle's specifications online and verify if an ANC system is installed.
2. Drive your vehicle, play music, put your vehicle in park, and then either turn off the engine or open your door. If the subwoofer plays as it should you'll know you have an ANC system.

To fix the sound issue you'll need to disable the ANC system. You can accomplish this by doing one of three things.

 

1. Contact your dealership to see if they can disable the ANC system
2. Use an ANC Bypass Harness
3. Disable the ANC system yourself

 

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

  

1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

  

What is MU-MIMO? 

MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

  

NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.